Terms and Conditions

TERMS & CONDITIONS

Last Updated: July 2026

Welcome to AHIRA. By accessing our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. General

Welcome to AHIRA. By accessing or using our website and purchasing our products, you agree to be bound by these Terms & Conditions.

AHIRA reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice. Continued use of our website after changes are posted constitutes your acceptance of those changes.

By placing an order, you represent that you are at least 18 years of age or have permission from a parent or legal guardian to make the purchase.

2. Made-to-Order Products

At AHIRA, every product is made specifically after your order is placed. We do not maintain large inventories of ready-to-ship merchandise.

Because each item is produced individually:

  • Orders typically require 3–5 business days for processing before shipment.
  • Processing times may increase during product launches, holidays, promotions, or periods of high order volume.
  • Shipping time begins only after your order has been processed and fulfilled.

By placing an order, you acknowledge and accept these production timelines.

3. Shipping

Once your order has been fulfilled, you will receive a shipping confirmation email with tracking information.

Shipping estimates are provided by the shipping carrier and are not guaranteed.

AHIRA is not responsible for shipping delays caused by:

  • Shipping carriers
  • Severe weather
  • Holidays
  • Customs processing
  • Incorrect shipping information provided by the customer
  • Events beyond our reasonable control

4. Customer Information

Customers are responsible for providing accurate information during checkout, including:

  • Shipping address
  • Billing information
  • Email address
  • Contact information

AHIRA is not responsible for orders shipped to an incorrect address provided by the customer.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before the package can be reshipped.

5. Order Changes & Cancellations

Please review your order carefully before completing your purchase.

Once an order has been placed, it is considered final and cannot be modified, changed, or canceled. This includes, but is not limited to:

  • Shipping address
  • Product selection
  • Size
  • Color
  • Quantity

Customers are responsible for ensuring that all order information is accurate before submitting their purchase.

6. Returns & Exchanges

Because every AHIRA item is produced specifically for each customer, all sales are final.

We do not accept returns or exchanges due to:

  • Incorrect size ordered
  • Incorrect color selected
  • Change of mind
  • Buyer's remorse
  • Accidental purchases
  • Shipping delays outside of our control

Please review our sizing guide carefully before placing your order.

7. Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged item
  • A defective item
  • The wrong item

Please contact us within 7 days of delivery.

To process your request, please provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

If your request is approved, AHIRA will replace the item at no additional cost.

8. Product Appearance

We make every effort to accurately display our products.

However, slight variations may occur due to:

  • Computer and mobile screen settings
  • Lighting
  • Photography
  • Printing processes
  • Manufacturing tolerances

Minor differences in color, print placement, garment texture, or appearance are considered normal and are not considered defects.

9. Sizing

Customers are responsible for selecting the correct size before completing their purchase.

Please carefully review the sizing chart provided on each product page.

AHIRA cannot be responsible for sizing issues resulting from incorrect size selection.

10. Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, AHIRA is not responsible for lost or stolen packages.

If your package appears to be lost during transit, please contact us. We will gladly assist you in working with the shipping carrier to locate your shipment.

11. Refused or Returned Deliveries

Orders returned due to:

  • Incorrect addresses
  • Refused delivery
  • Failure to collect the package

may require additional shipping charges before the order can be shipped again.

12. Chargebacks & Payment Disputes

At AHIRA, we are committed to providing quality products and customer service. If you experience an issue with your order, we encourage you to contact us directly so we can work toward a resolution.

Initiating a chargeback or payment dispute without first contacting AHIRA may delay the resolution process.

AHIRA reserves the right to dispute fraudulent or invalid chargebacks by providing supporting documentation, including but not limited to:

  • Order confirmation
  • Payment verification
  • Shipping confirmation
  • Carrier tracking information
  • Delivery confirmation
  • Customer communications
  • Photos or other fulfillment records

Submitting a chargeback after receiving and accepting a delivered order may be considered fraudulent. AHIRA reserves the right to pursue any remedies available under applicable law in cases of suspected payment fraud or abuse.

Nothing in this policy limits any rights customers may have under applicable consumer protection laws.

13. Fraud Prevention

AHIRA reserves the right to refuse or cancel any order suspected of:

  • Fraudulent activity
  • Unauthorized payment methods
  • Suspicious purchasing behavior
  • Abuse of promotions or discounts

Refunds, when applicable, will be issued only to the original payment method.

14. Intellectual Property

All AHIRA content, including but not limited to:

  • Logos
  • Artwork
  • Graphics
  • Product designs
  • Product photography
  • Website content
  • Brand name
  • Marketing materials

is the exclusive intellectual property of AHIRA and may not be copied, reproduced, modified, distributed, or used without prior written permission.

15. Limitation of Liability

To the fullest extent permitted by law, AHIRA shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the purchase or use of our products or website.

AHIRA's maximum liability shall not exceed the amount paid by the customer for the product giving rise to the claim.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Arizona, United States, without regard to its conflict of law principles.

17. Contact Information

If you have questions regarding these Terms & Conditions or your order, please contact us through the Contact page on our website or by using the email address listed on our website.

By placing an order with AHIRA, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.